Zebra QL 320 Manuel d'utilisateur télécharger pdf (Page 37)

QL 320 User’s Guide 37

Communications Diagnostics

If there’s a problem transferring data between the computer and

the printer, try putting the printer in the Communications Diagnos-

tics Mode (also referred to as the “DUMP” mode). The printer will

print the ASCII characters and their and their text representation

(or the period ‘.’, if not a printable character) for any data received

from the host computer

To enter Communications Diagnostics Mode:

1. Print a configuration label as described on pg. 34.

5. At the end of 2nd diagnostics report, the printer will print:

“Press FEED key to enter DUMP mode”.

6. Press the FEED key. The printer will print: “Entering DUMP

mode”.

Note: If the FEED key is not pressed within 3 seconds, the printer will print “DUMP

mode not entered” and will resume normal operation.

7. At this point, the printer is in DUMP mode and will print the

ASCII hex codes of any data sent to it, and their text repre-

sentation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the ASCII

information will be created and stored in the printer’s memory. It

can be viewed, “cloned” or deleted using the Label Vista applica-

tion. (Refer the Label Vista documentation for more information.)

To terminate the Communications Diagnostics Mode and return

the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Calling the Help Desk

If the printer fails to print the configuration label, or you encoun-

ter problems not covered in the Troubleshooting Guide, contact

the Help Desk. Help Desk addresses and phone numbers for

your area can be found in Appendix D of this manual. The Help

Desk will need the following information:

• Model number/type (e.g. QL 320)

• Unit serial number (Found on the large label on the back of

the printer, also found in the configuration label printout))

• Product Configuration Code (PCC) (15 digit number found

on the small label on the back of the unit)

1 2 ... 32 33 34 35 36 37 38 39 40 41 42 ... 51 52

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Zebra QL 320 Manuel d'utilisateur Page 37